National Australia Bank (NAB)
(Complaints)
Complaints Summary Table
| Complaint-ID | Complaint-COUNT-ID | Complaint-MY-ID | Complaint-ENTITY | Complaint-START-DATE | Complaint-END-DATE |
|---|---|---|---|---|---|
| 190920251606113610 | NAB-ID-01 | MY-ID-01 | CITI | 19/9/2025 | |
| COM-1806304 | NAB-ID-02 | MY-ID-01 | NAB | 12/11/2025 | |
| COM-1809446 | NAB-ID-03 | MY-ID-01 | NAB | 15/11/2025 | |
| 181120251640298407 | NAB-ID-04 | MY-ID-01 | CITI | 18/11/2025 | |
| COM-1818009 | NAB-ID-05 | MY-ID-01 | NAB | 24/11/2025 | |
| COM-1830822 | NAB-ID-06 | MY-ID-01 | NAB | 1/12/2025 | |
| COM-1924057 | NAB-ID-07 | MY-ID-01 | NAB | 5/2/2026 |
Complaints Management Team
| Conduct-ID | Conduct-DESCRIPTION |
|---|---|
| 01 | Dishonest |
| 02 | Rude |
| 03 | Dismissive |
| 04 | Incompetent |
| 05 | Poor systems knowledge |
| 06 | Refusal to respond |
| 07 | Refusal to escalate |
| 08 | Deliberate delays |
| 09 | Refusal to properly investigate at first instance |
| 10 | Engages in Unconscionable Conduct |
CITI Complaints Process
CITI Complaint (NAB-ID-01) – Email-001, dated 19 September 2025
CITI Complaint (NAB-ID-01) – Letter-001, dated 2 October 2025
CITI Complaint (NAB-ID-01) – Letter-002, dated 17 October 2025
CITI Complaint (NAB-ID-01) – Letter-003, dated 30 October 2025
CITI Complaint (NAB-ID-01) – Letter-004, dated 6 November 2025
NAB Complaint (NAB-ID-02) – Email-001, dated 12 November 2025
NAB Complaint (NAB-ID-03) – Email-001, dated 15 November 2025
NAB Complaint (NAB-ID-04) – Email-001, dated 18 November 2025
NAB Complaint (NAB-ID-05) – Email-001, dated 24 November 2025
NAB Complaint (NAB-ID-05) – Email-002, dated 25 November 2025
NAB Complaint (NAB-ID-05) – Email-003, dated 27 November 2025
NAB Complaint (NAB-ID-06) – Email-001, dated 1 December 2025
NAB Complaint (NAB-ID-06) – Email-002, dated 2 December 2025
NAB Complaint (NAB-ID-06) – Email-003, dated 2 December 2025
NAB Complaint (NAB-ID-06) – Email-004, dated 9 December 2025
NAB Complaint (NAB-ID-06) – Email-005, dated 10 December 2025
NAB Complaint (NAB-ID-06) – Email-006, dated 16 December 2025
NAB Complaint (NAB-ID-07) – Email-001, dated 5 February 2026
NAB Complaint (NAB-ID-07) – Email-002, dated 20 February 2026
3NAB Complaint (NAB-ID-07) – Email-003, dated 27 February 2026
